Thermo Scientific™ Smart-Vue™ Monitoring Solution Service Offerings

Single-source for laboratory equipment service needs

Product Code	Brand	Product Type
16262692	Thermo Scientific™ IOQPCKE89003674	IQ/OQ Field Validation Service
15884355	Thermo Scientific™ IOQDOCE89003674	IQ/OQ Protocol Service

Description

Installation and Training

• Professional hardware/software installation service for Smart-Vue wireless monitoring system
• Installation service includes user/administrator and maintenance training for up to 10 people
• Installation of one point performed by a factory certified field service technician
• Installation by Point Professional hardware/software installation service for Smart-Vue wireless monitoring system by monitoring point

Extended Warranty

• Technical phone support
• Onsite within 2 business days
• Software updates included
• Warranty parts and labor

Total Care for Standard Sensors

• Technical phone support
• Onsite within 2 business days
• Software updates
• Unscheduled corrective service call: parts for corrective maintenance (sensors, modules, cables, transmitters, TCP/IP receivers, power supply)
• Excludes consumables such as batteries

Total Care for CO₂ / Clean Room Sensors

• Technical phone support
• Onsite within 2 business days
• Software updates
• Unscheduled corrective service call: parts for corrective maintenance (sensors, modules, cables, transmitters, TCP/IP receivers, power supply)
• Excludes consumables such as batteries

Calibration

• Smart-Vue calibration service for analog type sensors. One point calibration per monitoring sensor
• Certificate of calibration issued by factory trained technician

Validation

• IQ/OQ field validation service for Smart-Vue wireless monitoring system

Specifications

• For Use With (Application): Laboratory equipment service needs