Service Plan Features

All service plans for Thermo Scientific™ laboratory equipment include preventive maintenance, enhanced technical support, and fast on-site repair response times.

Proactive, regular preventive maintenance helps to increase the life of your instrument, maximizes uptime, and helps maintain your instrument’s peak performance. Unlimited, enhanced technical support and digital remote support tools offer faster troubleshooting, diagnosis, and remote resolution. Priority, on-site repair provides faster response times to meet your needs. On average, our service plan customers get a response two times faster compared to those without a plan.

Lab Equipment Service Plans

With one of our service plans, you’ll get top-quality product performance and maximum uptime.
Service plans are available for biosafety cabinets, centrifuges, cold storage, CO2 incubators, environmental chambers, water purification systems, and other laboratory equipment.

Plan Levels

Total Care Warranty
and Total Care Service Plan

Tech Direct Service Plan

Recommended for

The lab that requires full repair coverage for maximum uptime and reliability at the best value

The lab wanting maximum uptime and reliability on a budget

Targeted on-site response time

2 business days

3 business days

On-site corrective maintenance

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15% discount

Corrective maintenance repair guarantee

1 year

1 year

Enhanced technical support with priority response and remote resolution
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Optional compliance services for purchase: qualifications, temperature mapping, calibrations

10% discount

10% discount



Contact Us

Thank you for your interest in getting in contact with us. Please complete the accompanying form in order to submit your request. A member of the Fisher Scientific Team will get back to you as soon as possible.


unity-lab-services

About Unity™ Lab Services

Unity™ Lab Services provides worldclass service solutions to support your equipment. Our comprehensive service portfolio was designed to meet the needs of your lab.

• Equipment service plans
• On-demand services
• Compliance services
• Preventive maintenance
• Start-up services

Managing services for your equipment has never been easier. Services Central is a centralized online platform, in selected European countries, that enables you and your colleagues to request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more.