Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific CO₂ Incubators

Tech Direct Service Plan provides support post factory warranty. Includes 3 day response time (within specified location and criteria), priority technical support, and one preventative maintenance visit.

Brand:  Unity Lab Services™ TEDINCCO2

Product Code. 17240424

Description

• Continue service support post factory warranty with enhanced remote support and annual preventative maintenance
• 3 business day response time (may vary by location) for corrective maintenance
• 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit
• One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
• Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
• Access to on-line service knowledge base
• Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
• Instrument Software/ Firmware updates included as needed to support a preventative maintenance visit
• Upgrades to new versions of software are not included
• 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services

Specifications

• For Use With (Application): Support Post-Factory Warranty
• Services Included: Priority Technical Support, and One Preventative Maintenance Visit
• Warranty Response Time: 3 Days (Within Specified Location and Criteria)
• Product Type: Tech Direct Service Plan

• Includes: 3 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit
• Services Not Included: Upgrades to New Software Versions
• For Use With (Equipment): CO₂ Incubators