Unity Lab Services™ Total Care Service Plan for Thermo Scientific Refrigerated Incubators, Furnaces, Floor MB & Ovens

Total Care Service Plan provides support post factory warranty. Includes 2 day response time (within specified location and criteria), full parts and labor coverage, and one preventative maintenance visit.

Brand:  Unity Lab Services™ TLCINCRFF

Product Code. 17240444

Description

• Continue comprehensive service support post factory warranty with faster response time, and proactive maintenance through annual preventative maintenance visit (or event)
• 2 business day response time (may vary by location) for corrective maintenance
• Includes Engineer labor, travel, and factory-certified replacement parts required for corrective maintenance
• One scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable)
• Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
• Access to on-line service knowledge base
• Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
• Instrument Software/ Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit
• Upgrades to new versions of software are not included
• 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services

Specifications

• For Use With (Application): Support Post Factory Warranty
• Services Included: Full Parts & Labor Coverage, and One Preventative Maintenance Visit
• Warranty Response Time: 2 Days (Within Specified Location and Criteria)
• Product Type: Total Care Service Plan

• Includes: 2 Day Response Time (Within Specified Location and Criteria), Full Parts & Labor Coverage, and One Preventative Maintenance Visit
• Services Not Included: Upgrades to New Software Versions
• For Use With (Equipment): Refrigerated Incubators, Furnaces, Floor MB and Ovens