Unity Lab Services™ Total Care Warranty for Thermo Scientific CryoMed CR Freezers, Mechanical Cryo

Total Care Warranty provides an upgrade to factory warranty. Includes 2 day response time (within specified location and criteria), priority technical support, and one preventative maintenance visit.

Brand:  Unity Lab Services™ TCWTYSCRYO

Product Code. 17290404

Description

• Upgrade a basic factory warranty with priority Technical Support response, and faster on-site scheduling along with an annual preventative maintenance visit
• 2 business day response time (may vary by location) for corrective maintenance
• Includes parts and labor covered under factory warranty for corrective maintenance
• One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
• Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
• Access to online service knowledge base
• Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the terms and conditions
• Instrument Software/ Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit
• Upgrades to new versions of software are not included
• 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services

Specifications

• For Use With (Application): Upgrade to Factory Warranty
• Warranty Response Time: 2 Days (Within Specified Location and Criteria)
• For Use With (Equipment): CryoMed CR Freezers, Mechanical Cryo
• Warranty and Service Offering: Priority Technical Support, and One Preventative Maintenance Visit

• Includes: 2 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit
• Warranty Services Not Included: Upgrades to New Software Versions
• Product Type: Total Care Warranty